Skip to main content

The following policies apply to mass-market, mobile broadband Internet access services offered by Chat  Mobility. It is Chat Mobility’s policy to provide robust and reliable access to the Internet for all of its residential and commercial mass market end user customers. Because network resources are shared by all users, Chat Mobility has implemented the following policies to govern mass market Internet service. These policies are designed to: (i) ensure that shared network resources are allocated fairly among all users; (ii) allow users and prospective users to understand service policies and any significant limitations on the service; and (iii) provide a foundation that assures customers that they can rely on consistently receiving the level and quality of service to which they subscribe. Chat Mobility does not: (1) block lawful content applications, or service; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network, and conforms to widely accepted and publicly available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic. Chat Mobility does not engage in throttling, paid prioritization or affiliated prioritization. Customers are encouraged to familiarize themselves with the following policies which are deemed part of their Service Agreement. By using Chat Mobility’s Internet service, the customer accepts, agrees to be bound by and to strictly adhere to, these policies. The customer also agrees to be responsible for compliance with these policies by third parties, such as friends, family members or guests that make use of the customer’s service accounts or equipment to access the network for any purpose, with or without the permission of the customer.

I. Network Performance:

Chat Mobility provides data plans to meet customer needs. Chat Mobility offers the following services and typical speed ranges. These speeds were calculated based upon internal testing and may vary per device, number of users drawing data from a single tower, and/or signal strength. Other conditions may apply. Service Download (Mbps or Kbps) Upload (Mbps or Kbps) Latency (ms). Based on our internal testing and testing commissioned from third-party vendors, Chat Mobility expects customers will experience the following speeds:

o   4G LTE network: typical download speeds of 5 – 12 Mbps and upload speeds of 2 – 5 Mbps; with a latency range less than 100 ms (round-trip) network to device. 

o   3G Ev-DO network:  typical download speeds of 600 Kbps – 1.4 Mbps and upload speeds of 500 – 800 Kbps for Ev-DO Rev. A devices (if you are using an Ev-DO Rev. 0 device, typical download speeds are 400 – 700 Kbps and upload speeds are 60 – 80 Kbps), with a latency range less than 240 ms (round-trip) network to device. 

While Chat Mobility provisions its network and equipment to ensure that its customers can enjoy the speeds to which they subscribe, Internet speeds generally result from a “best effort” service and are dependent on a number of variables, many of which are outside the control of an Internet Service Provider. Such variables include: the age and processing capability of the user’s terminal device or computer; the number of applications running simultaneously; the presence of viruses or malware; whether the terminal equipment is connected to the network by wire or by wireless; the distance the data packets must travel between the user and the website; the presence of congestion on and technical configuration of any intervening networks; any gating or congestion management schemes employed by websites to limit download or upload speeds in cases where multiple users are served simultaneously. Chat Mobility does not guarantee that a customer will achieve the speeds set forth above at all times. Rather, the foregoing data speeds represent the best information available to Chat Mobility of the typical speeds a customer can expect to experience under normal operating conditions. Speed tests that allow customers to test the upload, download and latency performance of their broadband data services are available free of charge from a number sources. Generally, these tests are influenced by the same variables that affect Internet speed set forth above. Accordingly, the speed results would not be expected to match a test of Chat Mobility’s network conducted under laboratory conditions. Please note, however, that all speed tests use different methodologies to calculate Internet connection speed so each of the tests would be expected to yield different results. Accordingly, each of these tests should be viewed as a helpful guide rather than as a definitive measurement of performance. The following are several sites, unaffiliated with Chat Mobility, that provide speed testing: http://www.speedtest.nethttp://netalyzr.icsi.berkeley.edu http://www.broadband.gov/qualitytest/about/

II. Network Management:

Chat Mobility utilizes a fully redundant network architecture that is designed to provide users with true broadband speeds and reliability even during times of peak demand. The network has been constructed to meet projected traffic demands and is fully scalable to allow for capacity to be added to meet customer needs and to support newly developing and increasingly sophisticated applications well into the future. However, congestion can occur on any IP network, and, when it does, packets can be delayed or dropped, leading to service degradation and delays. Because network resources are shared by all end users, Chat Mobility may implement a traffic management policy that is designed to ensure that all users are able to utilize their fair share of network resources during periods of high demand.

Chat Mobility does not deploy any protocol agnostic congestion management policy today other than what is inherent in the air interface technology and does not discriminate against particular applications. Users remain free to access the websites of their choice and run the applications of their choice consistent with the AUP.

Chat Mobility does take measures to protect its network and ensure that its AUP is enforced. For example, Chat Mobility may deploy measures to prevent spam, viruses, and other malware and to monitor and prevent denial of service attacks. Chat Mobility does not generally interfere with or manage the use of specific protocols or ports. However, in the interests of network security, ports may be blocked or unavailable.

III. Commercial Terms: Click here to see our Plans and Services

 

IV. Privacy Policy Related to Network Management Practices: Click here to our Privacy Policy. 

 

 printer General Policies PDF