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eSIM FAQs

How to activate an eSIM device

  • What is an eSIM?

    An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

    Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Chat Mobility network.

    When activating an unlocked device on the Chat Mobility network, some services may not work once you’ve switched.

  • What does it mean when a device is an eSIM only device?

    Devices that are eSIM-only do not have a physical SIM card; instead all of the information needed to connect your device to use on the Chat Mobility network is stored on the eSIM inside the device.

  • What devices are currently eSIM only?

    Please check here periodically to find out what phones are eSIM compatible.

  • How can I activate my eSIM only device?

    In order to make changes to the account, you must be the Account Owner or Account Manager. To activate your eSIM-only device, contact us to get assistance and instructions by calling 800-944-5526, M-F, 8 a.m. to 5 p.m. Or, stop by a retail center near you.

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