eSIM FAQs

How to activate an eSIM device

• What is an eSIM?

  An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

  Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Chat Mobility network.

  When activating an unlocked device on the Chat Mobility network, some services may not work once you’ve switched.

• What are the benefits of using an eSIM?

  Activation of an eSIM is faster than a physical SIM.

  No physical failures. An eSIM means you won't have to worry about losing the card or breaking the SIM tray when putting a card in to a device.

• How do I know if my iPhone is unlocked?

  1. Go to Settings > General, and tap About

  2. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier. 

• How do I get a Chat Mobility eSIM if I am not purchasing my iPhone from Chat Mobility?

  The phone must be unlocked. You must be the Account Holder or Authorized user.  You will need to bring the phone into the office. Contact us at 800.944.5526 for assistance or stop by one of our locations and see your Customer Support Specialist.

• Will activating an eSIM lock my iPhone to Chat Mobility?

  Your device's lock status is not impacted by the use of an eSIM.

• What does it mean when a device is an eSIM only device?

  Devices that are eSIM-only do not have a physical SIM card; instead all of the information needed to connect your device to use on the Chat Mobility network is stored on the eSIM inside the device.

• What devices are currently eSIM only?

  The iPhone 14 lineup, including the iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max.
  Please check here periodically to find out what phones are eSIM compatible.

• How can I activate my eSIM only device?

  In order to make changes to the account, you must be the Account Owner or Account Manager. To activate your eSIM-only device, contact us to get assistance and instructions by calling 800-944-5526, M-F, 8 a.m. to 5 p.m. Or, stop by a retail center near you.

• What happens to my cellular plan if I erase my eSIM?

  If you delete your eSIM, your cellular plan has not been cancelled. You must be the Account Holder or Authorized user.  You will need to bring the phone into the office.

• What should I do if my iPhone is lost or stolen with an active eSIM?

  If your iPhone with an active eSIM is lost or stolen, please follow these steps: Contact us at 800.944.5526 for assistance

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