How to activate an eSIM device
An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.
Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Chat Mobility network.
When activating an unlocked device on the Chat Mobility network, some services may not work once you’ve switched.
Activation of an eSIM is faster than a physical SIM.
No physical failures. An eSIM means you won't have to worry about losing the card or breaking the SIM tray when putting a card in to a device.
1. Go to Settings > General, and tap About
2. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier.
The phone must be unlocked. You must be the Account Holder or Authorized user. You will need to bring the phone into the office. Contact us at 800.944.5526 for assistance or stop by one of our locations and see your Customer Support Specialist.
Your device's lock status is not impacted by the use of an eSIM.
Devices that are eSIM-only do not have a physical SIM card; instead all of the information needed to connect your device to use on the Chat Mobility network is stored on the eSIM inside the device.
The iPhone 14 lineup, including the iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max.
Please check here periodically to find out what phones are eSIM compatible.
In order to make changes to the account, you must be the Account Owner or Account Manager. To activate your eSIM-only device, contact us to get assistance and instructions by calling 800-944-5526, M-F, 8 a.m. to 5 p.m. Or, stop by a retail center near you.
If you delete your eSIM, your cellular plan has not been cancelled. You must be the Account Holder or Authorized user. You will need to bring the phone into the office.
If your iPhone with an active eSIM is lost or stolen, please follow these steps: Contact us at 800.944.5526 for assistance
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