CHAT MOBILITY COMMUNICATIONS
This Policy applies to all of the communications services we provide. This Policy explains our practices in the following areas:
1. Our Responsibilities and Your Rights under Federal Law
2. Information We Collect and How We Collect and Use It
3. How We Share Your Information
4. How to Limit the Sharing and Use of Your Information
5. How Long We Keep Your Information
6. How We Protect Your Information
7. How You May Access and Correct Your Information
8. How You May Contact Us
9. Changes to This Policy
10. Violations of This Policy or Your Rights
11. Annual Notice and Availability of This Policy
1. Our Responsibilities and Your Rights Under Federal Law
When you communicate with us, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your services and service-related devices. Some of this information may be “personally identifiable information” or “customer proprietary network information” (“CPNI”) as defined by Federal law.
Section 702 of the federal Telecommunications Act of 1996, as amended (the “Telecommunications Act”) provides special privacy protections for CPNI we may collect about our telecommunications services subscribers. For voice services, CPNI generally includes information about the quantity, technical configuration, type, destination, location and amount of your use of voice services and information contained on your bill concerning the type of voice services and features you subscribe to or receive. Recently, the Federal Communications Commission (“FCC”) has reclassified broadband internet access service as a telecommunications service and has determined that the core customer privacy protections of the Telecommunications Act extend to providers of broadband services. If you subscribe to voice telecommunications services you have the right, and Chat Mobility has a duty, to protect the confidentiality of CPNI. If you subscribe to our broadband internet access service, Chat Mobility has a duty to take reasonable, good faith steps to protect your privacy and the confidentiality of your personal and proprietary information.
In the event we determine there are any conflicts between this Policy and applicable Federal law (for example, the Telecommunications Act), we will comply with the applicable Federal law. In addition to Federal law, we will also comply with any applicable State law.
2. Information We Collect and How We Collect and Use It
Information Collected When You Communicate with Us
When you communicate with us, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your services and service-related devices. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information; the reason for the contact; and your Social Security Number, date of birth and payment information. We use this information to establish and maintain your customer account and billing records (including establishing credit), provide services to you, authenticate you (i.e., confirming your identify in connection with service or before sharing sensitive personal or account information), and contact you about services that we offer.
When you contact us or we contact you with calls, email, or through a feature on our websites or in our applications, we may monitor or record that communication or keep a record of the transaction to help us train employees and provide high-quality customer service.
Information Collected When You Use Our Products and Services
We collect information about your use of our products, services and sites. Information such as call records, websites visited, wireless location, application and feature usage, network traffic data, product and device-specific information, service options you choose, mobile and device numbers and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about service enhancements, determining your eligibility for new services or service packages, and marketing to you based on your use of services. This information may also be used to: (a) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (b) subject to consent practices described in this policy, help us improve our services, research and develop new services, and offer promotions and other services.
If you subscribe to our high speed data services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
Information Provided to Us by Third Parties
When you apply for or purchase service from us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.
Information Collected on Our Websites
When you establish an online account with us, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.
Information You Provide
When you contact us online or by other means for information about services, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future. Information you provide on our websites about your preferred location and other preferences may be used to provide you with more relevant service recommendations, services and special offers.
We may also collect information from you when you agree to participate in surveys or provide other feedback to us regarding our services, when you register to receive newsletters or similar updates, or when you apply for a job with Chat Mobility. We use this information only for the purpose for which you provide it.
We may send you emails that communicate information about your account or about services, marketing offers, or promotions that may be of interest to you. When you open an email or click on links within these emails, we may collect and retain information to provide you with future communications that may be more interesting to you. Please note that we will not ask you to send us, via email, sensitive personal or account information.
3. How to Limit the Sharing and Use of Your Information
You have choices about how we share and use information.
Customer Proprietary Network Information (CPNI)
Under the Telecommunications Act, you may choose whether to allow us to share your CPNI for certain marketing purposes. You may choose to opt out of the sharing of your CPNI for these marketing purposes by following the instructions on our CPNI notices. You may also opt-out of this sharing by calling us at 1-800-944-5526.
Federal “Do Not Call” laws allow you to place residential wire line and wireless phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. If you would like to add your numbers to this list, you may do so by calling 1-888-382-1222, or by visiting www.donotcall.gov.
You should be aware that even if you add your number(s) to the federal or a state Do Not Call list, most telemarketing laws allow companies to contact their own customers. It is Chat Mobility’s practice not to engage in telemarketing to our own customers. In order to keep you informed concerning our services and your account, we may use an automatic telephone dialing system, artificial or prerecorded voice, text message, or other form of written or audible communication to your designated contact number(s). For example, these informational contacts may include reminders of payment due dates, maintenance alerts and service cutovers.
Marketing Email, Text Messages, Postal Mail and Door-to-Door Calls
Marketing emails you receive from Chat Mobility include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails. You may also opt out of receiving marketing related emails from Chat Mobility by contacting a Chat Mobility customer service representative at 1-800-944-5526.
You may opt out of receiving certain marketing-related postal mailings or prevent text message marketing from Chat Mobility by calling a customer service representative at 1-800-944-5526. Please note that Chat Mobility may use bulk mail service for some marketing mailings. These services deliver offers to all homes in a neighborhood or zip code. This type of mailing will continue even if you opt-out of receiving marketing-related postal mailings from Chat Mobility.
4. How Long We Keep Your Information
Under our practices and policies, sensitive records are retained only as long as reasonably necessary for business or legal purposes. We will maintain personally identifiable information about you no longer than necessary for the purpose for which it was collected. This means we may also maintain this information for a period of time after you are no longer a subscriber if it is necessary for business or legal purposes. We will destroy the information if we have no pending requests, orders or court orders for access to this information, after we determine that it is no longer necessary for the purposes for which it was collected and in compliance with any applicable federal, state or local laws or requirements.
5. How We Protect Your Information
Chat Mobility has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store, including Social Security Numbers. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access, and sensitive records are retained only as long as reasonably necessary for business or legal purposes. Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. In the event of any unauthorized access, use or disclosure of your personal information, we will notify you promptly and take all measures to secure the information in compliance with all applicable laws.
6. How You May Access and Correct Your Information
We strive to keep our customer records as accurate as possible. You may correct or update your Chat Mobility customer information by calling a Chat Mobility customer service representative at 1-800-944-5526 or by accessing your account online and providing the updated information there.
7. How You May Contact Us
404 Howland Street
Emerson, IA 51533
8. Changes to This Policy
9. Violations of This Policy or Your Rights.
If you believe that your privacy rights have been violated, please contact us immediately. We will take immediate steps to address your concerns. If you believe that you have been aggrieved as a result of our violation of applicable provisions of the Telecommunications Act, you may enforce the limitations imposed on us through a formal complaint to the FCC and/or a civil lawsuit seeking damages, attorneys’ fees and litigation costs. Other rights and remedies may be available to you under federal, state or local laws.
10. Annual Notice and Availability of This Policy
It is our practice to provide this notice to all customers at the time you first contract for or subscribe to service and at least annually thereafter.
Last Updated: March 2016